Complaints procedure
A-Side wants concerns dealt with promptly and fairly. This procedure explains how to raise a complaint, how A-Side will investigate it and how the outcome will be communicated.
How to raise a complaint
Email A-SideBoilers@outlook.com or call 0330 043 5626. Please include your name, installation address, quote/booking reference, what has happened and what outcome you are seeking.
You can also write to:
A-Side Boilers Ltd
10 Tannery Court
Dodworth
Barnsley
S75 3DY
What A-Side will do
- Record the complaint and review the relevant quote, booking, photos and job records.
- Explain who is dealing with it and ask for any information needed to investigate.
- Where appropriate, arrange inspection or remedial work and explain the proposed resolution.
- Provide the outcome in writing where the issue cannot be resolved immediately.
Your statutory rights
This procedure does not replace or limit your statutory rights. Goods and services remain subject to applicable consumer law.
Alternative dispute resolution
If our final response does not resolve your complaint, we will tell you about any alternative dispute resolution (ADR) or other dispute-resolution arrangement that applies to your contract and that A-Side is required to participate in, if applicable.
We do not claim membership of a particular ADR scheme on this website. You can also obtain independent consumer advice from Citizens Advice. Nothing in this complaints procedure affects your right to pursue other remedies available to you.