Cancellation information

This information applies to A-Side's domestic online boiler supply-and-install journey. It explains how to exercise applicable cancellation rights, how refunds are handled and how A-Side arranges return or collection where required. Your statutory rights take priority if the law gives you greater protection.

Before A-Side accepts your booking

Your online submission and checkout payment are initially a request to book. A-Side accepts the contract only when it sends a written Booking Confirmation. Until that acceptance, you may withdraw your request at any time. If a payment has already been taken, A-Side will refund it in full without a cancellation fee.

Your statutory cancellation period after acceptance

Under the Consumer Contracts Regulations, a contract that includes both goods and services is treated as a sales contract. For an online boiler supply-and-install contract, the normal cancellation period ends 14 days after the day the goods come into your physical possession (or the relevant statutory date if goods in one order are delivered separately).

You do not have to give a reason for exercising a valid statutory cancellation right. If the required cancellation information is not provided correctly, the statutory cancellation period can be extended.

Installation work during the cancellation period

The boiler is normally delivered and installed as part of the same visit. That means installation/service work would normally begin before the sales-contract cancellation period has expired. Before online checkout, A-Side therefore asks whether you expressly request the installation/service element to begin during the cancellation period.

Making that request does not by itself waive your statutory cancellation right. If you validly cancel after service work has begun in response to your express request, you may have to pay a reasonable and proportionate amount for the service actually supplied up to the time you cancel, where the law allows.

A-Side's written Booking Confirmation must identify the agreed service/labour amount or a clear and fair basis for calculating that service element before work starts. A-Side will not make a duplicate deduction for the same installation work.

If you do not want installation/service work to begin during the cancellation period, do not make the early-start request. You can send the quote without payment or contact A-Side so that timing can be agreed separately.

How to cancel

You can cancel by making any clear statement that you want to cancel. You do not have to use the model form below.

Email A-SideBoilers@outlook.com, call 0330 043 5626, or write to:

A-Side Boilers Ltd
10 Tannery Court
Dodworth
Barnsley
S75 3DY

It helps to include your name, installation address/postcode and quote/booking reference. If you send your cancellation before the cancellation period expires, the deadline is met even if A-Side receives it later.

Returning or collecting the boiler and other goods

Where you validly exercise the statutory cancellation right and returnable goods have been supplied, A-Side will bear the direct cost of returning or collecting those goods.

If a boiler or other gas appliance has already been fitted, do not disconnect it yourself. Contact A-Side and, where the cancellation right applies, we will arrange safe removal/collection. We will not charge you the direct collection/return cost under this policy.

If the law permits a deduction because goods have lost value through handling beyond what is necessary to establish their nature, characteristics and functioning, A-Side will explain the amount and basis. We will not recover the same loss twice.

Refunds

Where you validly exercise the statutory cancellation right, A-Side will reimburse the payments that the law requires us to reimburse, without undue delay and no later than 14 days after the day we are informed of your decision to cancel. This timing reflects A-Side's policy of offering to collect/arrange return of the goods.

Refunds will normally be made using the same payment method used for the original transaction unless you expressly agree otherwise. A-Side will not charge a refund fee.

If installation/service work has begun during the cancellation period at your express request, any lawful service deduction will be reasonable, proportionate to what was actually supplied and explained to you.

If A-Side cannot accept the booking

If A-Side cannot accept your online booking request on the quoted basis and you do not expressly agree a revised quotation, any checkout payment taken for that request will be refunded in full.

Model cancellation form

You may copy and send the form below, but you do not have to use it. Any clear statement that you wish to cancel is sufficient.

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